Client Background
Connect has worked in partnership with
Knowsley Council
for over six years to define and
implement its electronic service
delivery via a number of channels.
The Solution
Connect provides Knowsley Council with
a
managed service which includes a full
hosting solution including bandwidth
provision, development and maintenance
of bespoke applications to support
e-government on web, kiosk and
interactive digital television,
provision of a content management
service to enable Knowsley Council to
manage the site content; e-commerce
facilities and services; integration
services (e.g. an online payment
transaction system with back office
financial systems) and value added
services such as statistical analysis,
automatic
submission to search engines using
Signpost, forums technologies, and job
vacancy advertising using
Northwest Workplace.
As a result of its work with Connect,
Knowsley Council became the first
local
authority on
interactive digital television.
The Results
- Knowsley Council’s non-technical staff
can
update and maintain content on
website, cutting costs and ensuring
information is up-to-date
- Easy citizen access to services
through a variety of different
platforms including Internet, digital
television and
kiosk
- Enables the citizen to communicate
with the council through a variety of
channels
- Citizens can actively comment on
council services through the use of
tools such as guestbooks, online
questionnaires and polls
- Citizens can make bookings for council
services and make secure payments for
them via web and interactive digital
television
- Knowsley Council has won national and
international recognition, winning
several awards including Beacon
Council Status 2003 for Social
Inclusion through ICT and the 1999
Global
Bangemann Challenge
- Fulfils Knowsley Council's aim of
achieving openness and public
accountability
